IRDAI Registered Direct Broker

FAQ Section - Recapita Insurance Brokers

Frequently Asked Questions

Answers to common questions about insurance advisory, policy selection, pricing, and claims support at Recapita.

1. What is the role of an insurance broker?

An insurance broker is an independent and licensed intermediary who represents the customer, not the insurance company. We assess your requirements, compare policies across multiple insurers, and recommend the most suitable coverage based on your needs.

2. How is Recapita different from an insurance agent or aggregator?

Unlike agents who represent a single insurer, or aggregators who only display options, Recapita provides personalized advisory, comparison, and end-to-end support, including assistance at the time of claims.

3. Do I have to pay any additional charges for buying insurance through Recapita?

No. You do not pay any additional charges for purchasing insurance through us. Our compensation is paid by the insurance company as per regulatory norms, ensuring a seamless and cost-neutral experience for you.

4. How do you select the right insurance policy for me?

We follow a structured advisory approach: understand your requirement and risk profile, compare policies across reputed insurers, evaluate coverage, exclusions, and pricing, then recommend the most suitable option.

5. Can you help me if I already have an existing policy?

Yes. We offer a policy review service, where we assess your existing coverage and suggest improvements, if required, to ensure you are adequately protected.

6. What kind of insurance products do you offer?

We provide a wide range of insurance solutions, including Health Insurance, Life Insurance, Motor Insurance, and Corporate Insurance (Property, Liability, Engineering, etc.).

7. How does the claim process work, and will you assist me?

Yes, we provide end-to-end claim assistance. Our team supports you with documentation guidance, claim filing, follow-ups with insurers, and resolution support to ensure a smooth and hassle-free claim experience.

8. How long does it take to get a policy issued?

In most cases, policies can be issued within a few hours to a few days, depending on the product type and documentation requirements.

9. Is my information safe when I share it with Recapita?

Yes. We follow strict data privacy and confidentiality standards. Your information is used solely for advisory and policy issuance purposes and is handled in compliance with applicable regulations.

10. How can I get in touch with Recapita for assistance?

You can reach us through website enquiry forms, email at support@recapitainsurance.in, or phone/WhatsApp as provided on the website. Our team will connect with you promptly to assist with your requirements.